"The driver messaged me prior to my flight leaving the departure airport, met us in the terminal building, carried our luggage, and was friendly and polite, despite our flight being 2 hours late."
"Different expectations between the driver and me where to meet up. I expected to be met inside the terminal just after picking up my suitcase. The driver was waiting outside the terminal on a different floor level. Took us half an hour to find each other.
Apart from this the driver and the trip in general was excellent. "